Student Support
Iona Trinity College offers a range of academic and personal support services to enrolled students, including transition to Australian culture for international students. Students requiring assistance, either on their studies or on transitioning to studying in Australia, may contact Student Services to make an appointment for a confidential discussion on 0433 508 743 or come to Student Services on campus, which is located at the Iona Trinity College office located at the Rhodes Campus on ground floor.
The college can offer through learning support:
- One-on-one consultation by appointment or referral from academic staff.
- English language proficiency support through informal social gatherings as well as formal workshops.
- Other scheduled workshops on topics such as living in Australia, report and essay writing, and academic integrity.
We can also refer you to a counsellor upon request. This may involve a small but reasonable charge.
Check our Student Support Framework for more information.
Student Support Contacts & Useful Information
The following is a list of some important services and phone numbers and websites that you may find useful:
| Accommodation Assistance The College does not have its own accommodation facilities. Further information on accommodation options in Sydney is available at www.study.sydney. Homestay Homestay accommodation provides students with an opportunity to experience life with a typical Australian family and develop English language communication skills. See www.homestaynetwork.org. | 1300 024 628 info@homestaynetwork.org |
| Department of Home Affairs (DHA) | 131 881 www.homeaffairs.gov.au |
| Emergency – Police / Ambulance /Fire | 000 |
| Legal Aid NSW helps people with their legal problems Help over the phone – Call Law Access NSW to get started Find information – Factsheets and resources are available to help you with your problem Get advice from a lawyer – Free face-to-face advice provided on most legal issues Help at court – Legal Aid NSW duty lawyers can sometimes help you at court on the day of your matter if you don’t have a lawyer. Calling LawAccess NSW is the best place to start. | 1300 888 529 9am to 5pm Monday to Friday www.legalaid.nsw.gov.au |
| Mental health crisis 13Yarn Free 24 hours a day, 7 days a week support line with free, confidential crisis support by Aboriginal and Torres Strait Islander people. | 13 92 76 www.13yarn.org.au |
| Mental health crisis Beyond Blue Free 24 hours a day, 7 days a week | 1300 224 636 |
| Mental health crisis Lifeline Crisis Support Free 24-hour help | 13 11 14 |
| Mental health crisis MindSpot This free, government-funded program provides online assessment and treatment courses for a range of concerns such as anxiety, depression or chronic pain. | www.mindspot.org.au |
| Mental health crisis MoodGYM This free online cognitive behavioural therapy (CBT) program from the Australian National University is designed to reduce symptoms of depression and anxiety. | 1800 614 434 moodgym.com.au |
| Mental health crisis NSW Health – Mental health services and support contact list A detailed list of mental health services available, including emergency information and phone numbers. | www.health.nsw.gov.au |
| Mental health crisis QLife Provides anonymous, LGBTIQ+ peer support and referral services for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships issues | 1800 184 527 3pm to midnight, everyday qlife.org.au |
| NSW International Student Service Support Service NSW and Study NSW are committed to helping international students have a safe and rewarding experience while living and studying in Sydney and NSW. See the website for support services available | 13 77 88 www.service.nsw.gov.au |
| Public Transport Information Line | 131 500 |
| Concord Repatriation General Hospital Hospital Road Concord NSW 2139 Nearest public hospital to the Rhodes campus and has a 24 hour emergency department | (02) 9767 5000 slhd.health.nsw.gov.au |
| Westmead Hospital Cnr Hawkesbury and Darcy Road Westmead NSW 2145 Nearest public hospital to the North Parramatta campus and has a 24 hour emergency department | (02) 8890 5555 www.wslhd.health.nsw.gov.au |
| St Vincent’s Hospital Sydney 390 Victoria St Darlinghurst NSW 2010 Public hospital with a 24 hour emergency department | (02) 8382 1111 www.svhs.org.au |
| Sydney and Sydney Eye Hospital 8 Macquarie Street Sydney NSW 2000 Public hospital with an emergency department | (02) 9382 7111 www.seslhd.health.nsw.gov.au |
| Support for students with a disability National Counselling and Referral Service – Disability | 1800 421 468 9am to 6pm, Monday to Friday 9am to 5pm, Saturday and Sunday 13 36 77 for the hearing impaired blueknot.org.au |
| Taxis Combined | 133 300 |
| Translating and Interpreting Service (24 hours) | 131 450 |
Student Complaints and Appeals
At Iona Trinity College, we’re committed to ensuring that all students have a positive and fair experience. If you have any concerns about your studies, services, or treatment, we have clear and straightforward processes in place for you to raise and resolve these issues.
How to Make a Complaint
If something isn’t right or if you’re unhappy with any aspect of your experience at the college, you have the right to raise a complaint. Here’s how you can do it:
- Talk to Us: Start by speaking directly with the person or department involved. Often, issues can be resolved quickly and informally.
- Submit a Formal Complaint: If you’re not comfortable talking directly, or if the issue isn’t resolved, you can submit a formal complaint. Visit our student services office at the Rhodes campus for guidance and assistance.
- Follow the Procedure: Our Student Grievance Policy and Procedure outlines the steps involved in making a formal complaint. This includes how to submit your complaint, what information to include, and the timeline for resolution.
How to Appeal a Decision
If you’re not satisfied with a decision made about your complaint or another issue, you have the right to appeal. Here’s what you need to do:
- Review the Decision: Make sure you understand the reasons behind the decision. Sometimes, additional information or clarification can help.
- Submit an Appeal: If you still believe the decision was unfair, you can submit an appeal. You’ll need to provide a detailed explanation of why you believe the decision should be reviewed, along with any supporting documents.
- Follow the Procedure: Our Student Appeals Policy and Procedure guide you through the appeals process. This includes how to submit your appeal, what information to include, and how long the process will take.
Support and Assistance
We’re here to help. If you need assistance with making a complaint or appeal, or if you have any questions about the process, please reach out to our student support team. They can guide you through the procedures and provide additional support as needed.
All of our policies and procedures, including the Student Grievance Policy and Procedure and Student Appeals Policy and Procedure, may be found on our Policies and Procedures page.
Remember, your feedback is important to us. We take all complaints and appeals seriously and are committed to resolving them fairly and promptly.